Privacy Policy


Tennder Limited (trading as ‘HomeClocks’) (“We/Us/Our”) are committed protecting and respecting your privacy.

This policy (together with our Terms & Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.

We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about

For the purpose of the General Data Protection Regulation 2016 (GDPR), the data controller is Tennder Ltd. We are registered in England under company number 10506673 and our registered office is at 517 Commercial road, London, E10HQ



We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak or to more complex things like which ads you’ll find most useful.

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on Our Site or on our social media pages or profiles, or by corresponding with us by phone, e-mail or otherwise. This includes, but is not limited to, information you provide when you register to use Our Site, search for a product, place an order on Our Site, complete or abandon a transaction, verify your credit card, arrange for delivery or return of a purchase, participate in discussion boards or other social media functions on Our Site, enter a competition, promotion or survey, obtain a discount from Our Site, and when you report a problem with Our Site. The information you give Us may include your name, address, e-mail address, phone number and financial and credit card information.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number.

Information We receive from other sources. We may receive information about you if you use any of the other websites We operate or the other services We provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.



Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse the site and also allows us to improve our site.

What are cookies and how are they used?

Cookies are small text files that are stored on your computer when you visit some websites, which help to provide you with a more tailored experience whenever you visit the website. We use cookies on to make the website easier for you to use, and to help inform us on how to improve the website to make it easier for you to shop online and navigate our features.

We do not store any personally identifiable information about you in our cookies, and cookies cannot be used to harm your computer.

Cookies set by

A list of cookies used on the website is shown below, along with a brief description explaining what we use these for.

Essential cookies – Essential cookies are cookies that enable you to navigate and use all of the features provided through our Services. Without these, you would not be able to navigate between pages or use certain features.

Session cookie - These cookies are used to store your shopping activity throughout your individual session on the site, enabling us to maintain your basket across the site and checkout.

Visit cookie – These cookies do not store personal data and persist for 30 minutes from the last visit. It is used by Shopify as an internal stats tracker to record the number of visits.

Unique cookie – These cookies do not sore personal data and expires at midnight (relative to the visitor) of the next day. It is used to count the number of visits to a store by a single customer.

Cart unique cookie – These cookies are used to store information about the contents of your shopping cart and persist for 2 weeks.

Retargeting & Advertising cookies – Used to collection information about the pages on Our Site that you visit and other information about other websites you visit, in order to place you in a “market segment”. This information is collected by reference to the cookie or other unique identifier. This may result in your seeing advertisements for our products you may be interested when visiting other websites or apps.

Cookies set by third party services also works with a selection of third parties to help us improve your website experience.

Google Analytics - Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Twitter - If you click a ‘Tweet’ link on the HomeClocks website, Twitter sets a cookie to remember that you have ‘tweeted’ that information.

Facebook - If you click a ‘Like’ link on the HomeClocks website, facebook sets a cookie to remember that you have ‘Liked’ that information.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. This includes Google Analytics cookies. For a full list of cookies used by Google Analytics visit:

How do I manage cookies set by

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. For example, Google Chrome allows you to erase all cookie data in under their privacy and security settings.



We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect HomeClocks and our customers. We also use this information to offer you tailored content – like giving you more relevant search results and ads.

We use information held about you in the following ways:

Information you give to us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);

Information we collect about you. We will use this information: to administer, operate and improve our site and ensure it is presented in the most effective manner; as part of our efforts to keep our site safe and secure; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them; to measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you; to allow you to participate in interactive features of Our service, when you choose to do so.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you and use it for the purposes set out above.



We may share your personal information to selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you; Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; Analytics and search engine providers that assist Us in the improvement and optimisation of Our Site.

We may disclose your personal information to third parties: In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets; If Tennder Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms and conditions or to protect the rights, property, or safety of Tennder Ltd, Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.



The data that We collect from you may be transferred to, and stored at, a destination inside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our Site is hosted on Shopify Inc (“Shopify”). Some information you provide to Us is stored through Shopify’s data storage, databases and the Shopify application, on secure servers. Shopify’s Terms of Service and Privacy Statement can be found at We also use various other technologies to store information when you visit Our Site such as end-to-end encryption cloud storage.

Any payment transactions will be encrypted using secure socket layer technology (SSL) and stored with an AES-128 encryption, through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.


We collect, use and share the data that we have in the ways described above:

  • As necessary to fulfil our Terms of Service;
  • Consistent with your consent, which you may revoke at any time through contacting us by email at;
  • As necessary to comply with our legal obligations & contracts;
  • As necessary for our (or others’) legitimate interests, including our interests in providing an innovative, personalised and safe service to our users and partners, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.


You have the right to ask Us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at or by writing to our trading address, shown at the top of this page.

Our Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.



The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR. Any access requests will be followed up by a HomeClocks response with details of the information we hold about you, within a 30 day period as per GDPR.



Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.



We welcome questions, comments and requests regarding this privacy policy. They should address in writing to our Privacy Compliance Offer at our trading address which is shown at the top of this page or by email to